1. INTRODUCTION
This Privacy Policy explains how Binou (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our platform.
By using our services, you agree to this Privacy Policy.
2. WHAT WE COLLECT
We collect the following types of data:
Personal Information
- Name
- Phone number
- Address (if provided)
- Account information
Usage Data
- IP address
- Device type
- Browser type
- Pages visited
- Time and duration of usage
Mobile Data
When using mobile devices:
- Device ID
- Operating system
- App usage data
3. HOW WE USE YOUR DATA
We use your data to:
- Provide and operate the platform
- Manage your account
- Process subscriptions and payments
- Send notifications (appointments, queue updates, SMS, push)
- Improve performance and user experience
- Provide support
- Ensure security and prevent fraud
4. SMS AND NOTIFICATIONS
If you opt in, you may receive:
- appointment reminders
- queue alerts (“you’re next”)
- service updates
You can stop SMS at any time by replying STOP.
5. COOKIES AND TRACKING
We use cookies and similar technologies to:
- keep you logged in
- remember preferences
- analyze usage
You can disable cookies in your browser, but some features may not work properly.
6. SHARING YOUR DATA
We may share your data with:
- Service providers (hosting, analytics, messaging)
- Business partners (only when necessary to deliver services)
- Legal authorities (if required by law)
We do not sell your personal data.
7. DATA RETENTION
We keep your data only as long as necessary:
- Account data → while your account is active + up to 24 months
- Usage data → up to 24 months
- Logs → for security and monitoring
We may delete or anonymize data earlier if no longer needed.
8. DATA STORAGE AND TRANSFERS
Your data may be processed in:
- Tunisia
- Europe (e.g., cloud providers)
We take reasonable steps to ensure your data is protected.
9. YOUR RIGHTS
You can:
- Access your data
- Update your data
- Delete your account
- Request data removal
To do so, contact us at: [email protected]
10. DATA SECURITY
We use industry-standard security measures.
However, no system is 100% secure, and we cannot guarantee absolute protection.
11. CHILDREN’S PRIVACY
Our services are not intended for users under 16.
We do not knowingly collect data from children.
12. THIRD-PARTY LINKS
Our platform may contain links to external websites.
We are not responsible for their privacy practices.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy.
We will notify users of significant changes.
14. CONTACT
Binou
Ben Arous, Tunis, Tunisia
📞 +21624367878